Areas of expertise

  • Place based transformation
  • Business process change
  • Service design/redesign
  • Organisational development & design

Tools & Methods

  • Creating commitment to change (Tipping Point approach)
  • Benefits management/benefits realisation
  • Co-design and co-production
  • Stakeholder management
  • Deming cycle – plan, do, check, act
  • Nudge theory & motivational analysis
  • Storytelling and narrative approaches to sharing knowledge
  • Cultural analysis

Qualifications/Education

  • Creating contagious commitment to change – registered facilitator
  • Managing Successful Programmes (MSP)